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Shipping and Returns

Quick links:
Free Shipping
Shipping Policies
Out of Stock
International Shipping
Returns

Free Shipping

The total order value must meet the minimum free shipping order of $125 or more. The entire order must be shipped to a single residential or commercial address. Does not apply to prior purchases or open orders and cannot be combined with any other offers. The customer will be responsible for shipping costs on any returned merchandise.

Free Shipping is for standard shipping within the Continental US only, excludes heavyweight items and expedited orders, and is contingent upon a minimum order of $125 (per customer). Other exclusions may apply. KhanaPakana.com reserves the right to modify this promotion at any time.

ALASKA, HAWAII & PUERTO RICO ORDERS: Sorry, we do not offer free shipping to these locations.

INTERNATIONAL ORDERS: Sorry, we can only ship FREE to the Continental US.

EXCLUSIONS: All Flour and Rice products are excluded from free shipping.

SHIPPING METHOD: May be shipped by UPS, FedEx, US Postal or Common Carrier.

SHIPPING TIMES: Most orders would take 2 to 6 business days to ship after 24 to 48 hours initial processing. Business days are Monday-Friday, excluding federal holidays. Delivery time varies based on distance from our shipping center in New York.

Estimated delivery times for orders sent via Free Standard Shipping:

  • East Coast, 2-3 business days
  • Midwest, 2-4 business days
  • Southwest, 3-5 business days
  • West Coast, 4-6 business days

Shipping Policies

  • The rates quoted above are only applicable to orders destined to the lower forty-eight United States.
  • Most continental United States orders are shipped via USPS/UPS Ground Service (3-5 business days shipping time).
  • We reserve the right to choose any shipping method (ie. FedEx, DHL, USPS) to get your order to your doorstep.
  • Free shipping promotion not applicable for PO Box, APO and FPO addresses.
  • We reserve the right to limit quantities of items based on weight and shipping location.
  • Please note that if your package is returned by the shipper as "undeliverable," you are responsible for both the outgoing and incoming shipping charges, unless the mistake was our oversight.
  • KhanaPakana.com reserves the right to put an upper buying limit on any items, especially items that are priced to promote sale.

Shipment Schedule

  • Most orders are shipped Mon-Fri within 24-48 hours of order receipt
  • Orders placed on Friday and over the Weekend will be shipped out following Week.

Out of Stock or Back Ordered Items

It is possible that your order may have items that are currently back ordered or out of stock, in such cases it is our policy to ship out comparable alternatives. We may notify you regarding such changes via e-mail or call you in reference to them.

If you do not want any substitutes, kindly leave a note to that effect in your order instructions or once you receive our message you have 24 hours to let us know that the changes are not to your liking. If alternatives are not suitable, we can refund the missing items instead.

International Shipping

It is assumed you have read and understood our policies and agree to assume all risk for the shipment including any additional charges or any problems that may arise.

Our default shipping method is the US Postal Service. We ship to most locations worldwide but do not guarantee customs clearance. There may be additional charges related to customs or taxes that are not included as part of the shipping cost in your order. The carrier or delivery service used may charge you these separately upon delivery.

We do not offer refunds or reship orders that are barred or lost. It is your responsibility to identify any customs problems that may occur and we recommend you check the customs procedures and policies in your country before ordering with us. Once your order ships out, under no circumstance will the shipping fees be refunded.

Shipments to Canada
Our default shipping service is US Postal Service as this avoids brokerage fees that you may be charged should your order be shipped using FedEx or UPS. These charges can be significant and are not included in the shipping cost we charge. We recommend you view the Canada Border Services Agency page on ordering items from abroad as this contains valuable information: Canada Border Services Agency

Shipments to the UK
Our default shipping method is the US Postal Service and we strongly recommend you view the UK Gov page for valuable information regarding ordering from abroad: Tax & customs for goods sent from abroad

Returns

NO Hassle Return Policy

  • KhanaPakana.com owned and operated by Direct Advert Media, LLC is a service oriented company and we would like for you to have a pleasing shopping experience here. If any item you receive has any defect, faulty workmanship, or defect due to shipping, khanaPakana.com will refund it.
  • Please note that we do not accept returns or provide refunds for fresh food items (such as breads, vegetables etc). In some cases we will provide store credit on a case by case basis for future purchases. Also we are unable to accept any unsealed health items as returns.
  • If you need to return any item that meets these conditions, you must notify our Customer Call Center within 7 days of receipt of your order. Please contact our customer care representative at (516) 858-4760 and they will guide you through an easy way to handling this return.
  • We will issue a 100% refund, credited to your next KhanaPakana.com order or purchasing credit card. (Minus the actual cost of shipping the order to you, if the return is a result of an error other than ours).
  • All items must be returned in their original packaging, with all original accessories. Pre-recorded media, such as CDs & DVDs must be unopened to receive a refund. Opened media may be returned only if it contains a manufacturer's defect. If the original is defective, you may exchange these items for the same title if available, if not, exchange credit will be granted for the same media type (CDs for CDs and DVDs for DVDs).
  • KhanaPakana.com's return policy does not cover damage caused after an item has arrived at its destination, including spoilage, melting or other damage. All items must be returned in its original, unopened condition. KhanaPakana.com will refund shipping charges only if the return is a result of our own error.

Customer Call Center: (516) 858-4760
Or Email at: orders@khanapakana.com




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