The total order value must meet the minimum free shipping order of $50 or more. The entire order must be shipped to a single residential or commercial address. Does not apply to prior purchases or open orders and cannot be combined with any other offers. The customer will be responsible for shipping costs on any returned merchandise.
Free Shipping is for standard shipping within the Continental US only, excludes heavyweight items and expedited orders, and is contingent upon a minimum order of $50 (per customer). Other exclusions may apply. KhanaPakana.com reserves the right to modify this promotion at any time.
ALASKA, HAWAII & PUERTO RICO ORDERS: Sorry, we do not offer free shipping to these locations.
INTERNATIONAL ORDERS: Sorry, we can only ship FREE to the Continental US.
EXCLUSIONS: All Flour and Rice products are excluded from free shipping.
SHIPPING METHOD: May be shipped by UPS, FedEx, US Postal or Common Carrier.
SHIPPING TIMES: Most orders would take 2 to 6 business days to ship after 24 to 48 hours initial processing. Business days are Monday-Friday, excluding federal holidays. Delivery time varies based on distance from our shipping center in New York.
Estimated delivery times for orders sent via Free Standard Shipping:
Out of Stock or Back Ordered Items
It is possible that your order may have items that are currently back ordered or out of stock, in such cases it is our policy to ship out comparable alternatives. We may notify you regarding such changes via e-mail or call you in reference to them.
If you do not want any substitutes, kindly leave a note to that effect in your order instructions or once you receive our message you have 24 hours to let us know that the changes are not to your liking. If alternatives are not suitable, we can refund the missing items instead.
It is assumed you have read and understood our policies and agree to assume all risk for the shipment including any additional charges or any problems that may arise.
Our default shipping method is the US Postal Service. We ship to most locations worldwide but do not guarantee customs clearance. There may be additional charges related to customs or taxes that are not included as part of the shipping cost in your order. The carrier or delivery service used may charge you these separately upon delivery.
We do not offer refunds or reship orders that are barred or lost. It is your responsibility to identify any customs problems that may occur and we recommend you check the customs procedures and policies in your country before ordering with us. Once your order ships out, under no circumstance will the shipping fees be refunded.
Shipments to Canada
Our default shipping service is US Postal Service as this avoids brokerage fees that you may be charged should your order be shipped using FedEx or UPS. These charges can be significant and are not included in the shipping cost we charge. We recommend you view the Canada Border Services Agency page on ordering items from abroad as this contains valuable information: Canada Border Services Agency
Shipments to the UK
Our default shipping method is the US Postal Service and we strongly recommend you view the UK Gov page for valuable information regarding ordering from abroad: Tax & customs for goods sent from abroad
NO Hassle Return Policy
Customer Call Center: (516) 858-4760
Or Email at: firstname.lastname@example.org